Questions,
answered.

IT Asset Management (ITAM) means knowing exactly what hardware and software you own, where it is, who is using it and what it costs. TomIT puts that in one workspace: asset inventory, automatic warranty checks, license tracking, contracts and costs, battery health, a knowledge base and AI assistance — without needing a spreadsheet army or a big ITAM consultant.

Laptops, desktops, phones, tablets, printers and accessories — each with the right fields (IMEI, storage, OS version, specs, hostname and more). SIM cards get their own tracking with ICCID, carrier and plan. New asset types can be added per workspace.

You can be up and running in minutes: create a workspace, import your existing asset list from CSV, and optionally install the Windows agent on your laptops so serial numbers, specs and battery health are discovered automatically. iPhones and iPads are read over USB by the Apple agent, a small Windows app.

No — the agents are optional. You can add devices manually or import them from a spreadsheet. The Windows agent simply automates the boring part on laptops: it reads serial number, model, Windows version, disk and battery health so records stay current without manual effort. The Apple agent does the same for iPhones and iPads connected over USB to a Windows PC.

Yes. CSV import maps your columns to the right fields, and you can save the mapping for next time. For messy or incomplete data there is AI import: paste a sentence like "Add 10 Lenovo ThinkPads with these serials" and TomIT builds clean asset records for you.

Give TomIT your laptop serial numbers and it looks up live warranty status for HP and Lenovo automatically, then writes the coverage period and expiry date back to each asset. Expired and expiring warranties are flagged on the dashboard, and you can define your own warranty rules per brand so every device gets a coverage date even without a lookup.

Brand, model, serial number, purchase date, warranty expiry, status, assigned user, department, location, specs and hostname — plus type-specific fields like IMEI, storage and OS version for phones and tablets. Every change is saved in the asset history with the old and new values, so you always know what happened and who did it.

Yes. Licenses track capacity — seats used versus seats total — with visual indicators when you are close to or over your allocation, and licenses can be linked to the contracts that pay for them.

Assets move through clear statuses: in stock, assigned, in maintenance, needs return and retired. A dedicated "Needs Return" view lists everything that should be collected, retired assets are archived so they stay auditable, and battery health is monitored so failing batteries get attention before they become a problem.

Fully. Phones and tablets track IMEI, storage, OS version and battery health. SIM cards track ICCID, carrier, phone number and plan, and show up in their own workspace with assign/return status.

Brand, model, serial number and hostname; processor, memory and disks, including disk health and wear where Windows exposes it; battery health; the installed software; and the Windows version, edition and end-of-support date. It can also link the laptop to the person who is signed in, when that person exists in your workspace. Running the agent with --dry-run shows exactly what it would send.

No admin rights are needed. Admin → Agents offers an installer that is built and code-signed for your workspace. It installs per user, reports at every sign-in, keeps reports in a queue while the laptop is offline, and updates itself; each update is checked against the TomIT code-signing certificate before it is installed. There is also a portable version that reports once without installing anything. The agent's key can only check in and fetch updates.

Yes. TomIT knows Microsoft's end-of-support dates for each Windows release and edition. Windows 10 22H2 reached end of support on 14 October 2025, and Windows 11 24H2 Home and Pro on 13 October 2026 (Enterprise and Education editions run until 12 October 2027). Laptops on an unsupported release are flagged, and so are those whose support ends within 90 days.

A page and a dashboard widget that show which laptops need attention: Windows out of support, battery health below 70%, a system disk more than 90% full, laptops that have not reported for 30 days or more, BitLocker turned off, or no active antivirus. It also shows which agent reports each laptop and which Windows 10 laptops cannot run Windows 11.

Yes — vendors, contract numbers, start and end dates, and minimum terms are all recorded. Upcoming renewals appear on the dashboard and in a calendar, and renewing a contract extends the end date automatically with everything logged to the audit trail.

The costs dashboard aggregates your recurring spend per vendor and per contract, so you can spot the expensive renewals and the discounts about to expire — and export the numbers to CSV whenever you need them.

Yes. Upload the contract, amendments, annexes and certificates per contract. TomIT can even parse the document with AI to pull out dates, prices and terms automatically instead of typing them by hand.

Every workspace is strictly isolated from every other at the database level — there is no way for one workspace to see another's data. Access is role-based, sessions are protected, and your backups are encrypted at rest.

Every change — whether made by a person or by an agent — is recorded in the asset history with old and new values. Administrators decide which roles can view the audit log, and a global admin audit records sensitive actions like role changes and password resets.

TomIT runs on EU infrastructure with daily encrypted backups. The demo workspace is reset nightly, so you can explore it freely without worrying about breaking anything.

Yes. Your workspace runs on EU infrastructure under EU rules (GDPR). The AI features — AI import, contract parsing and the knowledge base assistant — run on self-hosted models in the EU, and your data is never used to train public models or shared with other workspaces. Automatic warranty lookups are not AI: they send only the device serial number to HP or Lenovo, which may process it outside the EU.

Yes. Asset lists, contract costs and more can be exported to CSV whenever you like, and if you ever leave, your data goes with you — there is no lock-in.